Behold the power of Powerline. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. 1. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Be aware it may complicate things though if you do come to order cable in the future. Please help. Plug into the wall socket. socket. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. VM will move the socket for £25, probably cheaper than an electrician. Push the white cable with the black label into the Hub. Hope this helps, I'm sure another poster will answer your question. For more information please visit:If it does come on, it would probably mean the right and other sockets are faulty, if it doesn't then a cable or issue elsewhere. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. I don`t suppose the cable that goes into my TV box can be used, using a splitter maybe so the one cable goes into the SH and the TV box?? Thanks. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. A coax cable will also need to be installed by Virgin Media for the live TV signals. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Get virgin engineer to move the wall socket. For Virgin, my WF100 runs from the Virgin termination box at ground level on the outside of the house, up to the eves above the first floor, about 30ft around the loft rafters and then 10ft down to the F-socket in our bedroom/office, plus another couple of feet from that socket to the cable modem - all done with screw-on connectors - and we are. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. easy install. Last edited: 21 Jul 2010. A single cable modem can also be added to the same wiring backbone in your house. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. The cable is a shotgun cable, with a coaxial cable glued to another cable. QuickStart, set up and connections. You could get up to £200 paid off. i just recently moved and there’s a virgin box in my house but i cant seem to connect the wire to anywhere in the wall as they are the same - 5291726. Yes, Virgin Media will send out pre-paid packaging so that you can return your router and set-top box – don't forget to include all the extras like WiFi pods and boosters (if you have them), the remote control and even power cables. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Account - Mobile. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. the street is enabled for the service. on 20-11-2022 17:38. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. If it’s not a technical issue you need help with then we’re here to support you on. On the day of activation, connect your new router to the master phone socket. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Community Natter. A power adaptor to plug into the Stream box and a power socket at the wall. 0 or Hub 3. Virgin Media M125 Fibre Broadband. Router Plugin Port. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. . All you need to do is contact Virgin Media and explain what the issue is. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Installation: Wall socket issue. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. on 12-01-2023 11:15. cancel. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Account - Cable. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Tudor. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. cable from wall. The top “capped” one is marked FM & has been disused since cable went digital. . Options. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall. Checked every. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. g. Typically, extenders are linked through a wired port using an Ethernet cable. 0 Kudos. Options. VM BB TV Landline. We're currently making use of an existing Virgin point for both the router and the tv which wraps over the roof to the back of the house for the lounge. I'm a Very Insightful Person, I'm here to share knowledge. Pop the power cable into a nearby socket and switch it on. |. Everything is converted to specialised triple screened coaxial cable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Bedfordshire. At least spell your title correctly jeezus . VM has a rolling programme of work to move all customers over by 2025. on 03-01-2022 18:08. That is the way I want it to stay. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. We would like to show you a description here but the site won’t allow us. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 2. Hello sophieboulter1. Step 3: Plug in your Virgin Media Hub on the go-live date. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. The property is in a conservation area subject to Article 4 restrictions which states cables cannot run up walls higher than 1m. You should also be aware there is a £25 call out charge for the engineer to move the socket. Plus get help on things like wayleave & access agreements. on 17-12-2022 10:39. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Ultrafast Broadband. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Like the TV cable we have too. on 27-10-2022 09:24. on 10-02-2023 10:41. Tudor. • Plug the TV Box into a nearby mains socket. The box does however have a hole in the bottom, through which i could see some. You may still need to pay an activation fee, but some deals will offer activation for free. Click & Collect. 2. Virgin Media Movers Team. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. You may need to use the. 2. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. The closest I could find was this, which. A single cable modem can also be added to the same wiring backbone in your house. Pay £75-£99 for Virgin Media to do it. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. Then another 5 metre along another living room wall. No, any cables within the house can be touched as much as the householder wants to touch them. Browse Virgin Media Virgin Media Community. Thank you for your post. Virgin Media services are only available in eligible Virgin Media network areas. Connect a pair into pins A & B. Browse Virgin Media Virgin Media Community. I've spoken to Virgin who have said yes along with £99. Pay £75-£99 for Virgin Media to do it. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. When your number transfers, your BT socket will go dead. Hi, I've received an SMS message saying I will be switched to the fibre phone on the 11th May and I would be sent an adapter to connect to my hub. Re: Using existing Bt sockets with virgin. . All the wall sockets I can see are for BT. Push the red label end of the white cable, into the wall socket. on 22-03-2023 11:44. TV & FM Radio Sockets. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Working hard to help connect the nation, shop our offers and order online. In the case of some older items, such as the company's TiVo boxes or Hub 2 routers, it's OK to just get rid of. Sky will credit your account with up to £100 if Virgin charges you termination fees. Following the installation and verification of its functionality, you can browse the web or. You arnt getting any Internet to the switch. Crazy! They must be made of money. Having just spoken at length with a BT advisor, I'm told that it is not possible to move my landline provision and home phone number from Virgin to the BT Essentials home phone package which I do qualify for. Tudor. The answer is yes. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Back a step. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. ) The. 3. correctly to the Virgin Media wall socket, please follow these instructions to get set up. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 1. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Next, connect the power cable. Kind regards,Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. I am not currently a virgin media customer. We appreciate you reaching out to us for this query. Stay safe online. See the section. Going to get them to move the V+ box as well by extending the cable. Sometimes there is no wall box, just a trailing cable. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Regards, Steven_L. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. As to splitting. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. And a bonus, I am sure the picture quality and colour on my Smart TV is better and sharper now with the new. 2 weeks ago - last edited 2 weeks ago. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Do you need a Virgin Media Socket for WIFI? Your TV must have HDMI inputs in order to use the Virgin Media TV service, and for the internet. Installing and configuring your kitRe: Moving broadband socket. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). It is possible to re-enable the existing sockets with this CV21 upgrade. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Ethernet cable is faintly easy to hide. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. by eddie778 • Just joined. 95 – £ 59. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. The existing cables will be screw-on (11 mm spanner or pliers required). I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. My problem, like many others is the main phone line is in one room and the hub in another. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running. The wall socket is - 5109379 - 2. . Virgin Media Help - Get help, tips an. Reduces the. You could get up to £200 paid off. I still have 6 months fixed contract with VM. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I've gone for Veetop Flat Ethernet Cables 1. No Virgin media wall socket. They will respond here in a few days. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. Solved: Could someone please contact to arrange to move my socket. This will not affect your broadband connection. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. Praying the white is the virgin one. Adduxi. No confirmation received so just rang now and there is no record of the appointment. All the cabling is the property of Virgin Media and must not be touched. 2) The current location of your Hub. SSL coax is extremely versatile and can be used in several applications. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The box and cables may have been removed by the previous occupiers. can test they’re secure by checking they don’t move when pulled gently. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. . Has anyone else experience this an. The distance is approximately 12 metres. Solved: Hi - I need the Broadband wall socket and telephone socket moved. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Follow these steps to install your virgin Media Broadband, TV and Phone service. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I therefore need to get the virgin internet from the front room to the offic. Using two boxes simultaneously would require an addition to your subscription, though. properly. Any other way is going to cause you a load of hassle. (knowledge is power) Sun 05-Jan-14 12:53:34. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. To order an adapter, simply click Ready to switch in the email or text we sent, or reply to the text with Confirm. Remember, have your Virgin Media network name and WiFi password ready. In your Stream kit you’ll find everything you need to get the Stream box up and running. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. I then unplugged the Pod and plugged it back in again and then it worked. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment. Engineer used 'spare pair' of blue cables for 'new' BT line. Country. Encantador Posts: 678 Forumite. We appreciate you reaching out to us on here. It will look something like this. VM. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This video will show you how to install a Virgin Media extension cable. New Euro outlet. VM will usually only supply a Quickstart to a property that had VM previously. We need to remove the box inside aswell to decorate. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You’ll find this on the base of the Hub unless you’ve changed it. - 5109379My Virgin Media App. So the technician will install a coaxial outlet where you want the modem. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). The WiFi Booster will start copying your Hub’s details. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. The new fibre phone line is designed to work with the same phones as the old copper line. Also there will be an external, often brown, omnibox. There is nothing about a Virgin phone line that makes it impossible. When your number transfers, your BT socket will go dead. I would need a technician to sort that out, please As for getting connected to VM home/my VM, I cannot connect to any VM page, only to this forum, I have. The company was formed in June 2021 as a 50:50 joint venture between Liberty Global and Telefónica through the merger of their respective Virgin Media and O2 UK businesses. • Connect the new power supply to the back of the TV Box • Switch on at the mains socket and then use the switch at the back of the TV Box to turn it on. • Take the red-banded end of the isolator cable and push it. You should be able to do it on a call to CS. You can probably replace them with the screws for a normal mains socket or similar. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. Very Insightful Person. Very poor advice. Plug the cables into the Hub. It might though take from a couple of days to a week to then get the tech visit. You . It has two outputs on the left of the wall box. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. When you’re booking your move, let us know if you want to choose a new package for your new home. Virgin Media Wall Socket Example 2. The Virgin wall sockets just have one connector at the bottom. We would like to show you a description here but the site won’t allow us. You might also need to change it if your current package isn’t available at your new address. Connect the end of the 1. Would. In any case your contract prohibits you moving it yourself. . Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Virgin Phone Switchover. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. They will run the cable underground. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. Turn on and start the Box. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I can’t take it off by myself so I called 0800 953 9500. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. 4 Kudos. I wondered if I could ask the community some advice. 22/11/12 - 11:50 #6. The main socket fed by this. You might also need to change it if your current package isn’t available at your new address. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. 8 March 2011 at 8:29AM. 2 to your Hitron Find your isolator cable Attach the base to your Hitron. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. The two sockets on the wall on the RHS are telephone sockets. If you can get Quickstart, you can choose one of two delivery options. Any extension that you create after the main socket is your responsibility. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Using two boxes simultaneously would require an addition to your subscription, though. I understand there will be a £25 charge. into the Virgin Media socket on your wall. . Choose your package. My Virgin Media App. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. You’ll need to return your Virgin Media Hub. A Ti-Vo was installed in one of the upstairs bedrooms. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. I will private message you now to confirm your details. SpeedNeighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoPlugging your virgin media router into an extension lead is fine. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Step 2: Order your Sky Broadband service. Installing and configuring your kitSolved: Previously, I had BT connection so I need a wall socket. Phone line - 5 mins. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Step 2: Order your TalkTalk Broadband service. Another option might include. No, you can keep using the same phone you’ve always used. Everything you need is posted to you. Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Push it firmly on. 4. Is there anyway we can book an. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". Account - Cable. Teki, Mar 28, 2020. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Both Sky and Virgin Media will be reluctant to let you go. Business, Economics, and Finance. We can certainly get a move of the. There is an access panel in the ceiling for pipes and cables. My VM Router is is my office adjacent to hall. Requesting CM IP address - Home Move. DTully. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. In any case your contract prohibits you moving it yourself. 1 ACCEPTED SOLUTION. See where this Helpful Answer was posted. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. on 12-10-2022 15:38. Turn on your TV and get connected. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. I will send you a PM to confirm your details so this can. Reply. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. 1. Manage Your Account. If speeds aren’t as good as they could be, try your Pod in different places. Much easier and more discreet than putting a junction in. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. This video will show you how to install a Virgin Media extension cable. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post.